Return Policy Page

Return Policy

we are committed to ensuring your satisfaction with every purchase. Our return policy is designed to be fair, transparent, and customer-centric.

1. Eligibility for Returns:

You may return items within seven [07] working days of receiving your order.

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

2. How to Initiate a Return:

Contact our customer support team at [customer support email/phone number] to initiate the return process.

Clearly state the reason for your return and provide any necessary documentation, such as photos for damaged items.

3. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or if the item received is defective or damaged.

We recommend using a trackable shipping service to ensure that your return is received.

4. Refund or Exchange:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

In the case of exchanges, we will promptly send out the replacement item.

5. Exceptions:

Certain items, such as perishable goods or personalized items, are not eligible for returns unless they are defective or damaged.

6. Our Commitment:

If you have any concerns or issues with your purchase, please contact us immediately. We are here to assist you and ensure your satisfaction.